TERMS AND CONDITIONS
ORDERING WITH ME
When you place an order you will need to detail your name, address, e-mail address, telephone number. For your security, we do not store your credit/debit card details. This information is processed securely by Paypal or Stripe.
When your request has been processed you will be notified by email with a receipt of your order, you can then check if all the details are correct.
A contact telephone number is essential so that we can quickly reach you if I need to discuss your order.
PAYMENT
Payment for all orders is at point of sale and not at point of despatch. Payment is made using our online payment facility and you can pay by credit/debit card. I can also process payments over the telephone should you require this option or via cash, cheque or Bacs.
The total cost of your order is the price of the products ordered with UK delivery (P&P) costs added at the checkout.
Sorry but all Deliveries at this time are United Kingdom only.
By entering card details onto our system you confirm that the credit or debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
To be eligible to purchase products on this website you must be 18 or over, stipulate a delivery address and possess a valid credit or debit card. We reserve the right to reject any offer of purchase by anyone at any time.
STOCK AND DELIVERY
All of the items listed on the shop section of our website are available for purchase unless stated otherwise. Products are made to order so please allow 7 days to make and post. If for some reason I am unable to make the item within the 7 days I will get in touch and if a refund is required, it will be given including the postage.
In the unlikely circumstance a piece purchased is no longer available I will contact you as soon as we can and refund your purchase.
I will always aim to meet delivery times quoted on the site, however busier periods may lead to extended delivery times. Please bear in mind that delivery times are estimates. At times of public holidays (e.g. Christmas, Easter and bank holidays) delivery may take a little longer.
Unfortunately we cannot fulfil any obligations if we are unable to obtain authorisation for your payment, or if we identify a pricing or product description error.
PRODUCT PRICING & DESCRIPTIONS
All prices published are in pounds sterling. Each product purchased is sold subject to its Product Description, but please do remember that hand crafted items are all unique. There may be slight variations in glass colour and small imperfections within the glass itself.
I reserve the right to update, amend or remove products from the website at any time.
CONTRACT CANCELLATION
If you change your mind, you are entitled to cancel a purchasing contract provided it has not been despatched, so please let me know within 24hrs of ordering. You will be given a full refund, which includes the initial postage charge. Please see our Delivery & Returns policy for more details.
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