UK DELIVERY
All our UK delivery costs will be charged at a rate of £2.00 £3.00 £4.50 or £5.00 depending on the size and weight of your purchase. Pricing for postage will be calculated at the check out (for example larger pieces may be priced higher).
Estimated delivery times are up to 9 working days from purchase unless a custom piece is purchased and we will discuss the lead time then. Delivery times are estimated and will always do my best to make and post the item/s before the 7 day lead time that I have given . I cannot be held responsible for the postal providers and any delays by them that is out of my control. During public holidays (e.g. Christmas, Easter weekend and Bank Holidays) please be aware that deliveries may take a little longer than under normal circumstances.
If you need something for a specific date, perhaps as a gift, you can email me directly on kimswiftcraftstainedglass@gmail.com and I will try to accommodate your request. Please note that a quicker delivery time may incur additional charges. These can be discussed on a case by case basis and the option may not always be possible.
I use Royal Mail and depending on the weight and value of the piece ordered, a signature will most likely be required on delivery so that I can keep track of the item.
INTERNATIONAL DELIVERY
Sorry but at this time only delivery to the United Kingdom is available.
YOUR DETAILS
Please ensure that your delivery address details are correct. We cannot be held responsible for any delivery issues that may arise due to incorrect address details. Royal Mail will require a signature on delivery. If you indicate that a package can be left at your home or with a neighbour, this is at your own risk.
When you place an order on our website you are accepting our Terms & Conditions of Sale.
RETURNS AND REFUNDS
I know that you will be very happy with your purchase, but in the unlikely event that your piece has arrived damaged, you have 48hrs to contact me along with photographs of the damage.
Then return your item within 14 days, ideally with its original packaging and a full refund will be given or a replacement item will be made.
We are unable to offer free returns.
Refunds will only be given on the original payment method.
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